Support

Codes come from no-reply@gysstraining.com and usually arrive in under a minute. Check your spam and Promotions folders, and make sure the email address is spelled right. You can request a new code after 60 seconds. Each code expires shortly after it's sent, so always use the newest one.

If you chose "Hide My Email" with Sign in with Apple, Apple gives us a private relay address that forwards to your real inbox. Keep using Sign in with Apple to get back into the same account.

Open the iPhone Settings app, go to Health > Data Access & Devices > GYSS, and turn on Heart Rate and Active Energy. Make sure your watch is paired, unlocked, and on your wrist during the workout.

Go to Settings > GYSS > Location and choose "While Using the App" with Precise Location on. Keep GYSS open, not force-closed, while you run. Low Power Mode can also reduce GPS accuracy.

Your targets start from your sex, age, and goals, and you can adjust them any time in the nutrition settings or by asking MILO. They're estimates, not medical advice.

Barcode results come from the Open Food Facts database, which doesn't have every product. Search by name, add the food manually from the label, or snap a photo and ask MILO to estimate it.

Use the request option in the exercise library and we'll add it. You can also email us the name and a link to a demo video.

Tap ••• on the post, story, comment, or profile, or press and hold a message, then choose Report or Block. Reports are private, and we review every one against our Community Guidelines. You can unblock people in Settings > Blocked accounts. For anything urgent, email brogan@gyssfitness.com.

In the app, open the menu, go to Settings, and tap Delete account. This permanently deletes your profile, workouts, runs, food log, MILO conversations, posts, and messages. Can't sign in? Email brogan@gyssfitness.com from the email address on your account with the subject "Delete my account". See the Privacy Policy for details.